Last Updated: July 2026
At Unicell.lk, we are committed to providing genuine, high-quality products backed by reliable warranty support. This Warranty Policy explains the warranty coverage, claim process, and exclusions applicable to products purchased from our website.
By purchasing from Unicell.lk, you acknowledge and agree to the terms of this Warranty Policy.
Products sold by Unicell.lk may include one of the following warranty types:
Manufacturer Warranty – Provided directly by the product manufacturer.
Authorized Agent Warranty – Provided by the official distributor or authorized service provider in Sri Lanka.
Shop Warranty – Provided directly by Unicell.lk for selected products.
The applicable warranty type and warranty period are displayed on the product page or invoice.
The warranty period begins from the date of purchase shown on your invoice or receipt.
Warranty durations vary depending on the product and brand. Please refer to the product description or invoice for the exact warranty period.
If a product develops a verified manufacturing defect during the warranty period, it may be eligible for:
Free repair.
Replacement with the same or an equivalent product (subject to availability).
Service by the manufacturer or authorized service centre.
The appropriate remedy will depend on the nature of the defect and the warranty provider’s assessment.
This warranty does not cover damage or faults resulting from:
Accidental damage or impact.
Liquid or water damage.
Fire, lightning, or power surges.
Improper installation or misuse.
Normal wear and tear.
Cosmetic damage such as scratches or dents.
Unauthorized repairs, modifications, or disassembly.
Use of incompatible accessories or chargers.
Software issues caused by third-party applications or unauthorized modifications.
Loss of data stored on the device.
Damage caused by negligence or improper handling.
For smartphones, the warranty generally covers manufacturing defects affecting hardware components.
The following are typically not covered under warranty:
Broken screens or cracked displays.
Physical or impact damage.
Bent frames.
Water or moisture damage.
Damage caused by rooting, jailbreaking, or unofficial software modifications.
Customers are advised to back up their personal data before submitting a device for warranty service, as repairs may require resetting or replacing the device.
Warranty coverage for earbuds, headphones, smartwatches, and fitness bands generally applies to manufacturing defects only.
Warranty does not cover:
Ear tips or ear cushions.
Charging cables supplied with the product (unless defective upon delivery).
Battery life reduction due to normal use.
Physical or water damage beyond the product’s specified protection rating.
Accessories such as chargers, cables, power banks, speakers, and other electronic accessories are covered only for manufacturing defects during the applicable warranty period.
Damage caused by misuse, improper charging, or physical impact is not covered.
To submit a warranty claim, please provide:
Original invoice or proof of purchase.
Order number.
Product serial number (if applicable).
A description of the issue.
Photos or videos of the defect (if requested).
Our support team will guide you through the warranty process and advise whether the product should be returned to Unicell.lk or an authorized service centre.
All warranty claims are subject to inspection by:
Unicell.lk,
The manufacturer,
The authorized distributor, or
An authorized service centre.
If inspection determines that the issue is not covered under warranty, repair or replacement may be offered at the customer’s expense.
Repair and replacement times vary depending on:
Product type.
Availability of replacement parts.
Manufacturer or service centre processing times.
Stock availability.
While we strive to complete warranty claims promptly, specific turnaround times cannot be guaranteed.
Warranty service does not extend or restart the original warranty period unless required by applicable law.
Replacement products may be new or refurbished and will carry the remainder of the original warranty period unless otherwise stated.
To help maintain warranty eligibility, customers should:
Use the product according to the manufacturer’s instructions.
Avoid unauthorized repairs or modifications.
Keep the original invoice or receipt.
Report defects as soon as they are discovered.
To the maximum extent permitted by law, Unicell.lk shall not be liable for:
Loss of personal data.
Loss of profits or business.
Indirect or consequential damages.
Costs associated with temporary replacement devices.
Delays caused by manufacturers or service centres.
Our liability is limited to the repair, replacement, or other remedy available under the applicable warranty.
If you need assistance with a warranty claim, please contact us.
Unicell.lk
Email: support@unicell.lk
Website: https://unicell.lk
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Unicell.lk reserves the right to update or modify this Warranty Policy at any time.
Changes become effective immediately upon publication on our website.
Continued use of our website and products constitutes acceptance of the latest version of this policy.