Last Updated: July 2026
At Unicell.lk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.
By placing an order on Unicell.lk, you agree to the terms outlined below.
You may request a return or exchange if:
The product is damaged during delivery.
You received the wrong product.
The product has a verified manufacturing defect.
The item is incomplete or missing accessories.
The product differs significantly from the description on our website.
To qualify, the product must:
Be returned within 7 days of delivery (unless otherwise stated).
Be in its original condition.
Include all original accessories, manuals, and packaging.
Include the original invoice or proof of purchase.
Not show signs of misuse, damage, or unauthorized repair.
The following items cannot be returned or exchanged unless they are defective or supplied incorrectly:
Mobile phones that have been activated or used.
Earbuds, headphones, or wearable devices once opened, unless defective.
Screen protectors.
Memory cards.
Software, gift cards, or digital products.
Clearance, promotional, or final sale items.
Products damaged due to customer misuse or accidental damage.
If you receive:
A damaged product,
An incorrect item, or
A product with missing parts,
please contact us within 48 hours of receiving your order.
When submitting a claim, please provide:
Your order number.
Clear photographs of the product.
Photographs of the packaging.
A brief description of the issue.
Failure to notify us within this period may affect your eligibility for a return or replacement.
Products with manufacturing defects may be eligible for:
Repair,
Replacement, or
Warranty service,
depending on the manufacturer’s warranty terms and inspection results.
All warranty claims are subject to inspection by the manufacturer, distributor, or authorized service centre.
Refunds will not be provided for products that:
Have been physically damaged after delivery.
Have been exposed to water or other liquids.
Have been modified or repaired by unauthorized persons.
Are damaged due to improper use.
Show normal wear and tear.
Are returned without original packaging or accessories.
Eligible products may be exchanged for:
The same product,
A replacement unit (subject to availability), or
Another product of equal or greater value (with payment of any price difference).
Exchanges are subject to stock availability.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to our error.
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.
If Unicell cancels an order due to stock unavailability, pricing errors, payment verification issues, or other valid reasons, any payment received will be refunded.
If the return is due to:
Our error,
A defective product, or
An incorrect item,
Unicell may cover the return shipping cost.
For returns due to customer preference or other non-defective reasons, the customer is responsible for return shipping costs unless otherwise agreed.
Products should be securely packaged to prevent damage during transit.
All returned products are inspected before a refund, replacement, or exchange is approved.
If inspection determines that the product does not meet our return conditions, the item may be returned to the customer without a refund.
Warranty claims are handled in accordance with the warranty provided for each product.
Warranty periods vary depending on:
Manufacturer Warranty
Authorized Agent Warranty
Shop Warranty
Please refer to the product page or warranty card for specific warranty information.
To request a return or exchange, please contact our customer support with:
Order Number
Customer Name
Contact Number
Reason for Return
Supporting Photos (if applicable)
Our support team will guide you through the return process.
Unicell.lk
Email: support@unicell.lk
Website: https://unicell.lk
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Unicell.lk reserves the right to update or modify this Return & Refund Policy at any time.
Changes become effective immediately upon publication on our website.
By continuing to use our website or purchase products from us, you agree to the latest version of this policy.