Last Updated: July 2026
At Unicell.lk, we are committed to providing a secure, transparent, and convenient payment experience for our customers. This Payment Policy outlines the accepted payment methods, payment processing procedures, and related terms for purchases made through our website.
By placing an order with Unicell.lk, you agree to the terms of this Payment Policy.
We accept the following payment methods, subject to availability at checkout:
Credit Cards (Visa, Mastercard, American Express where supported)
Debit Cards
Secure Online Payment Gateways
Bank Transfer / Direct Deposit (where available)
Cash on Delivery (COD) for eligible locations and orders
Available payment methods may change without prior notice.
All prices displayed on Unicell.lk are in Sri Lankan Rupees (LKR) unless otherwise stated.
Customers are responsible for any currency conversion fees or bank charges imposed by their financial institution.
When you place an order, your payment may be subject to authorization and verification by your bank or payment provider.
Orders will only be processed after successful payment confirmation, except for approved Cash on Delivery orders.
If payment authorization fails, your order may be delayed, placed on hold, or cancelled.
Your payment security is important to us.
All online payments are processed through trusted third-party payment gateways using secure encryption technologies.
Unicell.lk does not store your full credit card or debit card details on our servers.
Cash on Delivery may be available for selected products and delivery locations.
For COD orders:
Payment must be made in full at the time of delivery.
Please ensure the exact payment amount is available whenever possible.
Our delivery personnel may not always carry change.
Unicell.lk reserves the right to limit or refuse COD services for certain orders, locations, or customers.
If Bank Transfer is offered:
Payment instructions will be provided after checkout.
Orders will be processed only after the funds have been received and confirmed.
Customers should include their Order Number as the payment reference.
Delays in payment confirmation may delay order processing.
We make every effort to ensure that prices displayed on our website are accurate.
However, in the event of:
Pricing errors,
Technical issues,
Incorrect discounts, or
System malfunctions,
Unicell.lk reserves the right to cancel the affected order.
If payment has already been received, a full refund will be issued using the original payment method where applicable.
Payments may fail for various reasons, including:
Insufficient funds.
Incorrect card details.
Expired cards.
Bank security restrictions.
Payment gateway errors.
Network interruptions.
If your payment fails, please contact your bank or payment provider before attempting another transaction.
After successful payment, you will receive:
An Order Confirmation.
A Payment Confirmation (where applicable).
A receipt or invoice.
Shipping updates once your order is dispatched.
If you do not receive confirmation, please contact our customer support team.
Approved refunds will be processed according to our Return & Refund Policy.
Refunds will generally be issued to the original payment method used for the purchase.
Processing times depend on your bank or payment provider and may vary.
Shipping charges are generally non-refundable unless the return is due to our error.
To protect our customers and business, we reserve the right to:
Verify customer identity.
Request additional payment verification.
Hold suspicious transactions for review.
Cancel fraudulent or unauthorized orders.
Report suspected fraudulent activity to relevant authorities.
Applicable taxes are included in the product price unless otherwise stated.
Customers are responsible for any additional taxes, duties, or charges that may apply under applicable laws.
If you believe you have been charged incorrectly, please contact us immediately.
We will investigate the matter and work to resolve payment disputes promptly.
Chargebacks initiated without first contacting Unicell.lk may delay the resolution process.
Unicell.lk is not responsible for:
Delays caused by banks or payment providers.
Payment gateway interruptions.
Temporary technical issues.
Currency conversion fees charged by financial institutions.
Charges imposed by card issuers or banks.
We reserve the right to add, remove, or modify available payment methods at any time without prior notice.
The payment options available during checkout will apply to your order.
If you have any questions regarding payments or billing, please contact us.
Unicell.lk
Email: support@unicell.lk
Website: https://unicell.lk
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Unicell.lk reserves the right to update or amend this Payment Policy at any time.
Any changes will be published on this page and become effective immediately upon publication.
By continuing to use our website and placing orders, you agree to the latest version of this Payment Policy.