Last Updated: July 2026
Welcome to the Unicell.lk FAQ page. Here you’ll find answers to the most common questions about ordering, payments, shipping, warranties, returns, and more.
Unicell.lk is a Sri Lankan online store offering genuine mobile phones, tablets, smartwatches, wireless earbuds, power banks, speakers, chargers, accessories, and other electronic gadgets.
Yes. We strive to supply genuine, high-quality products sourced from manufacturers, authorized distributors, or trusted suppliers.
Warranty type (Manufacturer, Authorized Agent, or Shop Warranty) is specified on each product page where applicable.
No. You may be able to place an order as a guest if guest checkout is available.
However, creating an account allows you to:
Track your orders
View your order history
Save delivery addresses
Manage your wishlist
Receive exclusive offers
Simply:
Browse our products.
Add your desired items to the cart.
Proceed to checkout.
Enter your billing and delivery information.
Choose your preferred payment method.
Confirm your order.
You will receive an order confirmation once your order has been successfully placed.
Yes, provided your order has not yet been dispatched.
Please contact our customer support team as soon as possible if you wish to cancel your order.
If your order has not been shipped, we may be able to update your delivery address.
Please contact us immediately with your order number.
Available payment methods may include:
Credit Cards
Debit Cards
Secure Online Payment Gateways
Bank Transfer
Cash on Delivery (selected locations)
Available options are displayed during checkout.
Yes.
Payments are processed using secure payment gateways with encryption technology.
Unicell.lk does not store your full card details.
Yes.
We deliver to most areas across Sri Lanka.
Delivery availability depends on your location.
Estimated delivery times are:
Colombo & Suburbs: 1–2 Business Days
Western Province: 1–3 Business Days
Other Provinces: 2–5 Business Days
Remote Areas: 3–7 Business Days
Delivery times are estimates and may vary.
Yes.
Where available, tracking details will be provided once your order has been dispatched.
Yes.
Eligible products may be returned in accordance with our Return & Refund Policy.
Returned products must generally:
Be unused
Include original packaging
Include accessories
Include proof of purchase
Approved refunds are processed using the original payment method whenever possible.
Processing time depends on your bank or payment provider.
Many products include:
Manufacturer Warranty
Authorized Agent Warranty
Shop Warranty
Warranty information is displayed on the product page where applicable.
Warranty generally does not cover:
Physical damage
Water or liquid damage
Accidental damage
Unauthorized repairs
Normal wear and tear
Software modifications
Please refer to our Warranty Policy for complete details.
Actual product colours may vary slightly due to:
Screen settings
Lighting conditions
Manufacturer updates
If an item becomes unavailable after your order is placed, we will contact you to discuss available options, which may include waiting for restocking, choosing an alternative product, or receiving a refund.
Manufacturers may update specifications, packaging, or included accessories without prior notice.
Product pages are updated whenever possible.
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Yes.
After logging into your account, you can update:
Name
Email Address
Password
Billing Address
Shipping Address
Yes.
We use secure technologies to help protect your personal information.
For more information, please read our Privacy Policy.
You can contact us through:
Email: support@unicell.lk
Website: https://unicell.lk
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM
If your question is not answered here, please contact our customer support team.
We are always happy to assist you with orders, products, warranties, returns, payments, or technical inquiries.
If you require additional assistance before or after your purchase, please don’t hesitate to contact our customer support team. We are committed to providing reliable service and ensuring you have the best shopping experience with Unicell.lk.