Last Updated: July 2026
At Unicell.lk, we are committed to delivering your orders safely, securely, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Unicell.lk, you agree to the terms outlined in this policy.
We currently deliver to most locations across Sri Lanka.
Delivery availability may vary depending on your location. If we are unable to deliver to your area, our customer support team will contact you to discuss available options.
Orders are processed after payment confirmation (except for approved Cash on Delivery orders).
Processing times are typically:
Monday to Saturday
During normal business hours
Orders placed on Sundays or public holidays will be processed on the next working day.
Order processing may take 1–2 business days, depending on stock availability and order volume.
Estimated delivery times are as follows:
| Location | Estimated Delivery |
|---|---|
| Colombo & Suburbs | 1–2 Business Days |
| Western Province | 1–3 Business Days |
| Other Provinces | 2–5 Business Days |
| Remote Areas | 3–7 Business Days |
These are estimated delivery times and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Delivery charges are calculated during checkout based on your delivery location.
Shipping fees, if applicable, will be clearly displayed before payment is completed.
Unicell may offer free delivery promotions from time to time. Such promotions are subject to the terms announced at the time of the offer.
Once your order has been dispatched, you may receive:
Order confirmation.
Shipping confirmation.
Courier tracking information (where available).
Tracking availability depends on the courier service used.
Our courier partner will make reasonable attempts to deliver your order.
If delivery cannot be completed because:
The recipient is unavailable,
The delivery address is incorrect or incomplete,
The customer cannot be contacted,
the order may be returned to us. Additional delivery charges may apply for re-delivery.
Customers are responsible for:
Providing accurate delivery information.
Supplying a valid contact number.
Ensuring someone is available to receive the order.
Inspecting the package upon delivery.
Failure to provide accurate information may result in delivery delays or additional charges.
Please inspect your package before accepting delivery.
If the package appears:
Damaged,
Opened,
Tampered with, or
Incorrect,
please notify the courier immediately and contact our customer support team within 48 hours.
Claims made after this period may not be eligible for replacement or compensation.
Although we aim to deliver orders within the estimated timeframe, delays may occur due to:
Adverse weather conditions.
Public holidays.
Natural disasters.
Road closures.
Courier operational delays.
High order volumes.
Government restrictions or emergencies.
Unicell is not liable for delays caused by circumstances beyond our reasonable control.
If an order is returned to us due to:
Incorrect address,
Refusal to accept delivery,
Repeated failed delivery attempts,
the customer may be responsible for any additional shipping or handling charges required to resend the order.
Ownership of the product transfers to the customer once full payment has been received.
The risk of loss or damage passes to the customer upon successful delivery of the order to the delivery address provided.
At present, Unicell.lk ships only within Sri Lanka.
If international shipping becomes available in the future, additional terms, shipping costs, customs duties, and taxes may apply.
Certain products or locations may have delivery restrictions due to courier limitations or legal requirements.
If your order is affected, our customer support team will contact you before dispatch.
If you have any questions regarding shipping or delivery, please contact us.
Unicell.lk
Email: support@unicell.lk
Website: https://unicell.lk
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Unicell.lk reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.
Any updates will be published on this page and will take effect immediately upon publication.
By continuing to use our website and placing orders, you agree to the latest version of this policy.